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Return to shopReturn & Refund Policy
🐾 Alongpaw Return & Refund Policy
We hope you (and your cat) love our products as much as we love making them.
Please double-check size, color & specs before placing your order to avoid hassle later.
🔹 Important Notice
We can only assist with orders placed directly on our official site:
👉 https://alongpaw.com
If you purchased from a third-party store or reseller, please contact them for help.
✏️ Order Changes & Cancellations
Want to edit or cancel your order? Contact us ASAP.
✅ We’ll do our best if your order hasn’t shipped yet.
⚠️ Once shipped or if the item is customized, changes/cancellations aren’t possible.
📅 30-Day Return Window
We accept returns within 30 days of delivery if:
✔ Item is unused, in original condition & has all tags
✔ Includes original packaging, manuals, accessories & any free gifts
✔ You contact our support team for pre-approval
💸 Return Shipping & Refunds
For non-quality returns → You cover return shipping
Refund = product price only (excludes original shipping fees)
We’ll email you instructions + return address
⚠️ If you send it back with cash on delivery for personal reasons, we’ll deduct that fee from your refund.
❌ Non-Returnable Items
Customized items
Marked “Final Sale”
Items without original packaging or with significant damage
📦 Damaged, Defective, or Wrong Item?
No worries. We’ll fix it.
Email support@alongpaw.com within 7 days of delivery
Include:
Order number
Clear photos/videos of the product & packaging
Short description of the issue
✅ We’ll send a replacement OR a full refund (including shipping)
📭 Lost or Missing Packages
If your order hasn’t arrived 30 days after shipment, email:
📩 support@alongpaw.com (Include order number + details)
💰 Refund Timeline
Once your return is received & approved:
We’ll process your refund quickly
If it’s our error, we cover shipping
If it’s for personal reasons, you cover shipping
❤️ We’re Here for You
Thanks for shopping at Alongpaw! We want your experience to be as stress-free as your cat’s next nap.
Questions? Just email us: support@alongpaw.com